Terms & Conditions subject to change without notice.
We encourage you to place any any order for an event within 10 business days of an event with a live operator.
It is your responsibility to verify the linens you order will fit the furniture at the event’s location. Linen n’ Chair Covers is not liable for any miscalculation in size or fit provided the items received are the items specified on your order.
Linen n' Chair Covers is not responsible for color variations due to dye lot differences.
A 50% deposit will be charged to the credit card provided after your order has been accepted. The full amount of your order is due no later than 10 business days before your event.
If applicable, Linen N’ Chair Covers will not issue any refunds on an active order until after that order has been received by our warehouse.
Billing: Credit Cards
Linen n’ Chair Covers will only accept the following credit card types: Visa, MasterCard, Discover, and American Express. Bank debit cards carrying the two major credit card company logos (Visa and Mastercard) will also be an acceptable form of payment. There is no surcharge for using your credit or debit card to make purchases. Also, please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card company or bank has on file for you). Incorrect information will result in order rejection or a delay in order processing.
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state in which our business operates. For orders shipped to all other states or countries, you, the customer, are solely responsible for all sales and use taxes or any other associated duties or taxes.
Billing: Fraudulent Charges - Stolen Credit Card Purchases
We log IP strings on all orders - any orders coming back as a chargeback due to fraudulent activities will be diligently pursued through your local jurisdiction for prosecution to the fullest extent of the law.
Billing: Fraudulent Chargeback Policy
The charge that will appear on YOUR CREDIT CARD STATEMENT will be “LINEN N CHAIR COVERS”. If you place a chargeback with your credit card company (on purpose or by mistake) for any order that you placed and received, there will be a $75.00 research fee charged to your account upon receiving the chargeback to cover our investigative expenses to prove that you did make the purchase. NO EXCEPTIONS WILL BE MADE - If you do not remember making the purchase - call the number on your statement next to the charge BEFORE calling your bank.
All changes and/or cancellations must be made with a live operator.
All changes and/or cancellations are subject to final approval by Linen N’ Chair Covers.
All changes are to be made prior to 10 business days before the event date.
Any additions within 10 business days will be treated as a new order and will undergo the order process separately from initial order.
Once a deposit has been charged, no order can be reduced below the deposit amount charged.
No changes can be made to the billing credit card after the deposit has been charged.
If you cancel your order at least 10 business days before your event date, Linen N Stuff will refund 90% of the deposit.
If you cancel your order within 10 business days Linen N Chair Covers will refund 85% of your deposit, unless order has already shipped.
No cancellations/changes are allowed on any orders shipping by an air method and/or orders that have already shipped.
Rental orders are only available in the United States at this time.
Rental orders ship from our warehouse in New Jersey; arrival times vary by proximity and selected service.
Our Rental warehouse operates 9am - 5pm EST, Monday - Friday; orders placed outside these hours will not be processed until the next work shift
Time permitting, rental orders will leave our warehouse to arrive at your location 2 business days before your event date. If you need to receive your rental order sooner than 2 business days, call us at (877) 962-7443 to speak with a live operator.
Orders with Free Ground Shipping promotions may be sent via whichever shipping carrier we choose and arrival times may vary depending on chosen carrier - We do not ship to PO Boxes.
Shipping rates are generated automatically during checkout process as they vary by order weight and distance
Your order ship date will be determined by our shipping department based on the tranist time determind by carrier. Shipping days begin counting the first business day following the date a package is tendered to the shipping carrier, e.g. a 3 day express package given to UPS on Friday will arrive the following Wednesday (3 shipping days, counting from Monday)
Check with us regarding shipping around major holidays as there may sometimes be slight delays in order processing time (e.g., day after Thanksgiving
Shipping Policy: Ground Shipping
US Ground orders typically arrive in UP TO 5-7 BUSINESS DAYS
Ground service is NOT GUARANTEED and we are not responsible for any shipping delays
To receive your order by a specific date we recommend you call us.
Shipping Policy: Refused & Returned Deliveries
1) Once order leaves our warehouse, no refund will be given unless it is proved that wrong merchandise was shipped. Any refund amount awarded will be at the sole discretion of Linen n' Chair Covers.
2) No refunds will be given for any shipments refused at their destination or returned to our store after multiple attempts are made by the carrier without prior notification.
Shipping Policy: Carrier Mistakes & Delays
Linen n’ Chair Covers is NOT RESPONSIBLE for delivery carrier mistakes under any circumstances
Linen n’ Chair Covers will not be responsible for any merchandise, whether financially or otherwise, after it leaves our warehouse
If there is a carrier mistake with your order, you must ask us to file a claim on your behalf with the shipping carrier who made the error
You will ONLY be compensated if we recover the money from the shipping carrier through their claims process
In the event that we are not able to recover any money, we will not be responsible for reimbursement for or replacement of your merchandise, given that the items left our warehouse in good faith
Linen n’ Chair Covers is not responsible for delays in shipping after items leave our warehouse as there are many factors that are out of our control (e.g., weather conditions)
If a shipping carrier defaults on a guaranteed delivery service we can, upon request, file a claim on your behalf to recover the money for our original shipping cost, which can then be refunded.
No refunds or returns on merchandise due to carrier mistakes and/or delays.
It is your responsibility to check your order upon receipt and notify Linen N’ Chair Covers of any errors no later then noon EST the next business day after receiving merchandise by calling toll free (877) 962-7443 and speaking with a live operator. In the case of a Friday delivery, you must call by noon EST the same day. Failure to notify us in the time frame specified will be interpreted by our store as negligence and you will therefore hold us harmless on any order errors for which we are not so notified.
Order errors are defined as follows: you received incorrect, damaged or faulty merchandise; your order is missing merchandise.
You will be issued an MR number. This number must be written on all boxes containing the merchandise in question.
All replacement items and missing items will be sent the best method for timely delivery.
All replacement items and missing items will be treated as a new order, we will choose the appropriate expedited shipping method to receive the items by your intended order arrival date. You will be responsible for the full cost of this new order but will be refunded in full for the original items (once we receive and inspect them for accuracy). The incorrect items must be returned as per instructed above.
Under no circumstances will Linen n’ Chair Covers be held responsible for any expedited shipping charges to replace merchandise or provide missing merchandise, even if our store caused the order error.
Your rental must be in transit to us no later than 7 days from the date you received your order. We recommend you drop off the packages on the first business day after your event.
It is your responsibility to either drop off the packages at an authorized UPS Drop Off location or arrange to have UPS pick up the packages. If you arrange for UPS to pick up you packages, You are responsible for any fees UPS may charge for their pickup service.
Return Policy: We Pay Return Freight
Linen N’ Chair Covers will pay the return freight on your order under the following conditions:
- You use the return labels provided by Linen N’ Chair Covers
- Your items are not shipping to Alaska or Hawaii
If the return labels are missing, you must call Linen N’ Chair Covers the date the boxes are delivered to receive replacement labels.
Return Policy: You Pay Return Freight
You must pay the return freight under the following conditions:
You fail to notify Linen N’ Chair Covers of the missing labels the date the boxes are delivered.
You lose or misplace the return labels provided with your shipment. If you have lost or misplaced the return labels, you are only to return the merchandise AFTER calling Linen N’ Chair Covers at (855) LINENS1, speaking with a live operator and receiving a Return Authorization # and return address for the correct warehouse. If you return the items to our California office, your credit card will be charged an additional week’s rental plus the freight incurred for us to ship to correct warehouse.
- Your event location is in Alaska or Hawaii.
Labels are valuable, so don’t lose them, a $15.00 per label fee will be charged to send new labels.
Return Policy: Damages, Missing, or Non-Stock Items
Upon receipt we will inspect, count, and process the return.
Any linens with holes, burns or any other sort of damage that will prevent reuse will be charged to your credit card at full purchase value.
If any linens are missing, you will be notified immediately either by phone, email or fax. You are responsible for returning the missing linens by the dates specified in this notice.
If we receive items that are not ours with your return, you will be notified immediately either by phone, email or fax. If you choose to have the items shipped back to you, you will be responsible for the shipping charges incurred. We will hold the items for no longer than one week while we wait for your response. After the one week period, the non stock items will be discarded.
You are to drop off the merchandise to UPS on the next business day after your event. Failure to do so could incur an additional week’s rental fee. In addition, if the merchandise is not received to the proper warehouse within 7 days of the initial return date you will be charged the full purchase price of the merchandise along with any attorney fees and collections fees incurred by us in attempts to recover missing linens.